American Express, Hungary

Team Leader Business Travel

American Express - Hungary
Job Description

- Manages the daily smooth running of the office including Business Travel Call Centre, ticketing, delivery, back-office & administrative activities



- Provides first class customer service through recruitment, training, development and management of employees to meet business requirements



- Coaches and motivates direct reports to enhance their performance



- Holds effective annual and mid-year appraisals to direct reports identifying areas to develop



- Implements and monitors quality standards, acts as ISO Quality Coordinator



- Ensures all internal controls, audits and limits are complied with



- Identifies and implements cost saving opportunities



- Proactively seeks process improvement opportunities



- Controls Profit & Loss Operating Expenses lines



- Participates on Client Reviews with Relationship Managers and supports them at tender activities



- Supports on and offline implementation projects at Global/Regional new accounts



- Manages complaint handling process using TravelForce database



- Owns HR activities for direct reports at newcomers, leavers, annual leave, staff attendance and after hours shift rotation



- Acts as first point of contact for BSP link (Message Center) and Amadeus operational items
Desired Skills & Experience

- In-depth knowledge of business travel products, procedures and services



- Good communication with people at all levels



- Ability to motivate direct reports



- Good organisational skills



- Travel industry knowledge and contacts



- Company knowledge and contacts



- Team player: encourages team-work within Business Travel and throughout the Company


Company Description

American Express Business Travel is a global industry leader in business travel management with a reputation for providing outstanding products, services and solutions. We operate one of the world’s largest travel networks across more than 140 countries and territories worldwide and we’re dedicated to helping clients realise the greatest possible value from their investment in travel all around the world.
Additional Information

Posted:
May 7, 2013
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Management
Industries:
Financial Services, Leisure, Travel & Tourism
Job ID:
5628474



Apply on Company Website:

http://jobs.americanexpress.com/job/Budapest-Team-Leader-Business-Travel-Job-PEST/2582090/