DBS Bank Singapore

DBS. Living, Breathing Asia.

DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for three consecutive years, in 2009, 2010 and 2011.
Customer Service Officer, Customer Centre, Technology & Operations
Job Ref: CRT/CWM/1101/0001
Post Date: 23 Mar 12

Group Technology and Operations (T&O) enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


DBS Customer Centre is one of the largest in-house contact centres in Singapore. This award winning Customer Centre has more than 500 dedicated customer service professionals serving a broad customer base ranging from Consumer Banking, Institutional Banking and Wealth Management segments. DBS Customer Centre is dedicated to deliver quality services to all our customers with operational efficiency and employee satisfaction.


Responsibilities

Deliver personalised service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers’ needs and provide appropriate solutions and attention.
Identify cross-sell opportunities during customer interaction.
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
Solicit customers’ feedback and identify problem trends for improvement actions.

Requirements



Degree or Polytechnic diploma holder (experience in Call Centre, Banking or Customer Service environment would be advantageous but not a requirement).
Good command of oral and written English. Ability to speak Mandarin and dialects is highly preferred for liaising with a group of Mandarin-speaking customers.
A pleasant voice, positive and good telephone manner as well as attentive listening and communication skills.
Proficient in PC skills including Microsoft Office applications.
Able to work flexible shift hours including weekends and public holidays.
Experience in concierge handling high networth customers will be an added advantage.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Education Level Diploma / Certificate
Job Function Call Centre
Job Location Singapore - Any
Job Type Full Time , Permanent
Work Experience 1 year(s)
Consider Fresh Graduate Yes
We regret only shortlisted candidates will be notified.

Click to :
www.dbs.com

sent application to :

Careers@DBS.com
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